FOLLOWING COVID19 - THESE MEASURES ARE LIKELY TO VARY

General Information


At Kay Orchid Flask Factory, although we were looking permanently satisfy our customers, our ability to serve you remains dependent on the availability of products offered. In the unfortunate but possible event that a section of your order is a problem of supply that we could not resolve quickly, the related payments made you would be refunded in full within 30 days.


Kay Orchid Flask Factory reserves the right to refuse any order. In the (unlikely) event that happen, any payment relating would be repaid by the same means used to do so, and any payment being canceled at the time of refusal.


Taxes


All prices supplied by Kay Orchid Flask Factory are net, the business model of Kay Orchid Flask Factory is not subject to VAT. It is important to know that your order may be subject to taxes when entering the destination country (non-EU) and its net price charged by Kay Orchid Flask Factory does integrates in any case. It is your sole responsibility to ensure that the declarations of all taxes applicable to your order are made and that the resulting sums are paid. To avoid unpleasant surprises we strongly recommend you check with your customs services before placing your order.
Furthermore, professional friends, no particular price will be appointed. An eventual discount will be performed according to the total amount.


Placing an order


This site has been designed so as to make ordering our products as easy and convenient as possible. You will be guided (s) clearly throughout the order process and you will be required to provide us with correct and complete your personal information in your address and zip code, those of the recipient of your order (except not you) and all the information needed for payment of your order. We ask you to use only Western characters to allow adequate delivery.This will be done by credit card, bank transfer, check or via PayPal. For other types of payments, thank you to contact us using the form. Payment by check will only be authorized for checks and French establishments.


Please note all orders must be paid before shipping it. No exceptions will be made. Companies and academic institutions will also be under the same rule.


Once submitted, your order will be processed by us . We will email you to confirm the email address that you provide to us during the ordering process. We can not consider ourselves bound by contract to you before filing this email confirmation.


If you want to combine your order with the products on our Ebay account, it is possible. Do not hesitate to contact us before ordering and paying.


Confidentiality


Kay Orchid Flask Factory attaches great importance to the privacy of its customers and pledge to keep confidential any information about you.


According to law "and Freedoms" of 6 January 1978, you have a right to access and rectify information concerning you. If you wish to exercise this right and obtain information about you, please contact the site administrator.


The personal data collection activity Kay Orchid Flask Factory, for commercial purposes, was the subject of a simplified declaration to the CNIL (declaration n ° 1480500).


Command Change


If you want to change your order, please contact us by email before shipping it. We always try to process last-minute changes, but can not guarantee them that if they are made within 24 hours of sending your order confirmation.


Order cancellation or withdrawal


If you wish to cancel an order, as we invite you to contact us by mail. Orders can only be canceled within 24 hours of confirmation as an email by Kay Orchid Flask Factory. In such cases, any payments made will be repaid by the same means that have been used to do so, and any payments in progress at the time of cancellation will be interrupted.


In accordance with the Commercial Code and the law called "Hamon", you have a right of withdrawal of 14 days after receipt of your order, to enforce the law (with the exception of perishable goods, goods made to the consumer's specifications or clearly personalized or plants and / or plant protection products, culture medium, etc ...). The return will be done with the command to the same reception (photo and packaging authentic) and return costs will be borne by the customer.

Pre-orders and exhibitions


At an exhibition, you can go pre-order and remove the day of the performanceA deposit of 10% of the total amount will be requestednon refundable in case of absence or withdrawal.


Delivery problems

Orders are processed within 72 hours from Monday to Wednesday until 11 am (except in the case of exhibitions or performances which will be indicated on the site).
 
In case of holiday, bridge or performance, orders will be processed the following week.
 
Please note that deliveries are made throughout the year. If the time is inadequate, we can keep the order on hold until further notice. Your order will go under the status of "awaiting for adverse weather conditions" and will be shipped as soon as the temperatures become adequate again. If you still wish to receive your order if it is pending, you take full responsibility for it and will not be compensated for worries about the plants / flasks. Kay Orchid Flask Factory can not be held responsible for degradation and / or mortality of plants / flasks due to transport and / or temperatures.
 
The vials usually arrive with scattered agar and are to be taken out immediately or to be transplanted under 2j maximum.
 
For the withdrawals on the spot, they will be made to the indicated address or to the station RER A Neuilly Plaisance or Paris (to contact us before) on RDV. Visitors are not admitted to the premises.


Delivery and removal on site


Orders are processed within 72 hours from Monday to Wednesday until 11 am (except exhibitions or performances that will be shown on the site).

 
In case of holiday, bridge or representation, orders will be processed the following week.

 
Please note that deliveries are made throughout the year. If you judge inadequate, we can keep the order on hold until further notice. Kay Orchid Flask Factory can not be held responsible for damage and / or death of plants / flasks after transport.

 
The bottles usually arrive with agar and are scattered out immediately or transplanting in 2d maximum.

For withdrawals there, they will be at the address indicated or the RER A station Neuilly Plaisance appointment. Visitors are not admitted in the premises.

Colissimo 72h - valid for FRANCE and Mondial RELAY 3 to 11 days (indicative). For any shipment outside France, a suitable service provider will take over your package and these times may vary. Thanks for taking it into account.
some parcels having delayed with Mondial Relay, now the plants and bottles will be exclusively sent with option Colissimo that does not concern the material. If you would like a package with Mondial Relay with plants and / or flasks, please specify by mail BEFORE the validation of your basket.

In case of a change of delivery point when your package is en route and / or ready to be sent, we invite you to contact us and / or get closer to the desired service.

for residents outside of France, live shipments (plants / bottles) can be made by Colissimo but the arrival condition of the goods cannot be guaranteed and not supported if deterioration is noted due to the duration and / or outside temperature.

In case of return parcel (not collected, wrong address, other), if you are not responsible, the return or full refund will be made. In the event of an error on your part, only the products will be refunded and / or returned to you with the postage paid again


Abusive behavior


Abusive behavior of any kind are unacceptable under operating standards Kay Orchid Flask Factory. We strive with all my heart that your orders are treated with the utmost diligence and although it is possible that human errors occur, ordering on Kay Orchid Flask Factory does not in any way anyone to treat our employees any abusive manner.
If we witness such behavior, we reserve the right to cut short the relevant transaction and will resume once the respect due to every human being restored. Similarly, we reserve the right to refuse our services to anyone who has had such behavior in the past.


Updating Procedures


We can beings brought to update these Terms by publishing their new version on our website. We invite you to visit this page from time to time to ensure that you are always satisfied. It is also possible that we inform you of these changes by email.

Pics


We strive to submit photos on a thumbnail to show our products accurately, however please note that these photos are not contractual

 

Copyright

The information and files submitted are wholly owned by Kay Orchid Flask Factory and its creatorNo dissemination or reproduction is permitted without prior Kay Orchid Flask Factory.

 
Acceptance of Terms of Kay Orchid Flask Factory


By checking the box "I have read and agree to the Terms and Conditions" which concludes the order process, you agree to comply with each of the conditions set out above.
If you have any questions about these terms or about our products, do not hesitate to send us an email

PERSONAL DATA PROTECTION POLICY
It is normal that you give special importance to how your data is obtained, used and shared.
This personal data protection policy (the "Policy") illustrates the commitment of KAY ORCHID FLASK FACTORY - CAMILLE DEPAGNIAT - AUTOENTREPRISE registered in the REGISTER OF BUSINESS SHOPS under number 751 516 758 and whose head office is located 14 RUE DE LA LIBERATION, 93330 NEUILLY SUR MARNE (FRANCE) - as controller in respect of privacy and the protection of the personal data of its users
Also, this Privacy Policy (the "Policy") has been drafted to enable you to learn about the practices and conditions under which KAY ORCHID FLASK FACTORY - CAMILLE DEPAGNIAT collects, uses and stores your personal data. personal data (the "Data").
You will find the different Data that we can collect and process or that you can transmit to us when you access and / or use the site http://kay-orchid-flask-factory.com/kayorchidflask/index.php (the "Site"). On which are sold all products offered by KAY ORCHID FLASK FACTORY.
Due to constantly changing laws and regulations on technology and the protection of personal data, it is likely that this Policy will be updated.
If you are a user of the Site, you will be informed via this page and change the update date (update)
If any of the clauses of this Policy should be declared invalid or contrary to the regulations, it will be deemed unwritten but will not invalidate the other clauses of this Policy.
This Policy applies to the Data collected:
Via the Site;
Via emails exchanged between KAY ORCHID FLASK FACTORY and you or any other email tool;
When you create a user account on the Site;
When you subscribe to the Site Newsletter (the "Newsletter").

It does not apply to information collected by any third parties or through websites managed by them; including via applications or content (including advertisements) redirecting the user to the Site.
We thank you for reading the Policy carefully to understand clearly our practices regarding the processing of your Data and inform you that the consultation and / or use of our Site necessarily implies acceptance of this Policy.
If the latter does not obtain your membership, we invite you not to use our Site.
It is your responsibility to ensure that the information provided to KAY ORCHID FLASK FACTORY is complete, accurate and up-to-date.
1. WHAT DATA ARE COLLECTED BY KAY ORCHID FLASK FACTORY?
Depending on the nature and purpose of your interaction with KAY ORCHID FLASK FACTORY (creating a user account, subscribing to the Newsletter, contact forms, and any phone conversations) we are likely to collect Following data:
Your email address will necessarily be required if you wish to create a user account, contact us via the contact forms and / or receive our Newsletter;
Data relating to your identity such as your name, surname, user category, email address, may be requested;
Navigation Data: Data about how you use the Sites including: IP address, browser used, browsing time, search history, operating system used , language and pages viewed;
Data concerning your visits to our Site, including traffic data, log files and other data or communication resources that you use while accessing our Site;
Order Data: Your mailing address is required for billing purposes. Similarly, your bank details or PayPal must be completed to pay for your order;
Data about the use of social networks when you use the features.

2. HOW ARE YOUR DATA COLLECTED?
The Data may be collected in various ways on our Site.
Data may be collected directly when you transfer it to us using the Contact and User Account Creation forms, Newsletter Registration forms available on the Site and / or provided when you contact us by telephone.
When you contact us in these ways, a copy of your correspondence with KAY ORCHID FLASK FACTORY, including email addresses, is made and archived.
KAY ORCHID FLASK FACTORY also indirectly collects your data using cookies / plotters.
We invite you to read our Cookie Policy, which is intended to help you better understand these technologies and the use we make of them on our Site and as part of our services, applications and tools.
3. WHY ARE YOUR DATA COLLECTED?
If you are a simple user, we collect your Data for:
Send you our Newsletter and personalized business offers if you have consented;
Allow you to use the interactive features of the Site and make purchases of products;
Manage orders and execute the contract;
Ensure the security and traceability of product purchases;
You provide information about your account (including purchase invoices, order history);
Manage your requests via the After Sales Service ("SAV");
Allow you to leave an opinion on the Products;
To notify you of changes on our Sites or in our offer of products and services;
Respect our rights and obligations stipulated in the contracts concluded with the users as well as for any other legal purpose.

We also use cookies or tracers:
♦ to enhance your user experience, including:
allowing our Site to recognize your material, so you will not have to provide the same information multiple times in order to perform the same task;
recognizing the username and password you have already provided so that you do not have to fill them in on every web page that requests it.

♦ to analyze traffic and data on the Site in order to measure the number of users of the Site, make them easier to use and ensure their ability to respond quickly to your requests.
The refusal of the information of some data may result in the unavailability of certain services.

4. WHO PROCESSES YOUR DATA?
Your data is processed by KAY ORCHID FLASK FACTORY employees in charge of:
Website management;
Support Management, to answer all your questions;
Billing management.

In addition, as part of our activity, and for external processing needs, your Data may be communicated to subcontractors, service providers or other third parties, and in particular:
♦ For payment management
In order to facilitate the experience of its users, KAY ORCHID FLASK FACTORY offers the following payment methods to make purchases on the Site:
Online payment by Credit Card (Carte Bleue, Visa Card, Eurocard / Mastercard);
PayPal payment on KAY ORCHID FLASK FACTORY;
Payment by bank transfer on KAY ORCHID FLASK FACTORY.
Payments are provided by our partners (SBE, PayPal).
KAY ORCHID FLASK FACTORY has no access to your login and credit card numbers.
All transactions are secured using SSL encryption, ensuring both the identity of the payment institution and the confidentiality of the data.
♦ For sending our newsletters
Our emailing campaigns are managed by KAY ORCHID FLASK FACTORY
All of the aforementioned subcontractors, service providers, Partners, or other third parties are constrained by contractual obligations to respect the confidentiality and protection of the Data and to treat them solely for the purposes for which we are transmitting them.
Your Data may be transferred to any purchaser or other successor in the event of a merger, assignment, reorganization, reorganization, dissolution or other sale or transfer of some or all of the assets of KAY ORCHID FLASK FACTORY due to uncertainties or uncertainties. bankruptcy, liquidation or other processes in which the Data of users of the various sites of KAY ORCHID FLASK FACTORY are among the assets sold.
Finally, we are also likely to disclose your Data:
to comply with any legal mandate, law or legal process, including governmental and regulatory requests;
if we believe that the disclosure is necessary or appropriate in the context of protecting the rights, property or security of PrestaShop, its customers or other stakeholders.
Such disclosure includes the exchange of information with other companies and organizations for purposes of protection against fraud and counterfeiting.
Links to third party sites
The Site may contain links to various social networking sites and platforms operated on third-party servers, by persons or organizations over which KAY ORCHID FLASK FACTORY has no control.
Therefore, we can in no way be held responsible for how your Data will be stored or used on the servers of these third parties.
We advise you to read the applicable personal data protection policy of each third party website that you access through our Sites in order to understand how your Data will be used.

5. HOW LONG WILL YOUR DATA BE CONSERVED?
KAY ORCHID FLASK FACTORY only stores your Data for the duration necessary for the purposes set out in Article 3.
This shelf life is not the same according to the Data in question, the nature and purpose of the collection being likely to vary this duration. Similarly, some legal requirements impose a specific retention period.
When you subscribe to the Newsletter, we keep your email address until you unsubscribe.
When you contact KAY ORCHID FLASK FACTORY through the various service contact forms or contact us by phone, your data will be kept for up to five years (10 years from the last contact.
With respect to your user account, your billing data is retained for ten (10) years from the date of purchase.
The remainder of your data will be retained for five (5) years from your request to deactivate your user account.
Your credit card details, for any purchase, will be kept for thirteen (13) months from the date of debit, in case of possible disputes of the transaction.
When you request it, your user account for the Site will be deactivated and then completely deleted at the end of the aforementioned periods from the day you made the request.
Finally, with regard to data collected by means of cookies or tracers, they will be kept for up to six (6) months for cookies or tracers measuring the audience and up to thirteen (13) months for others.
Beyond the above mentioned retention periods, your Data will be anonymised to be kept for exclusively statistical purposes.
6. HOW ARE YOUR DATA PROTECTED?
Your data is stored on secure servers and protected by firewalls and antivirus.
We have put in place technical and organizational measures to ensure the security and confidentiality of your Data against accidental loss and unauthorized access, use, modification and disclosure.
Given the peculiarities inherent to the Internet, it is however impossible for us to guarantee the optimal security of the exchanges of information on this network.
We strive to protect your Data, but we can not guarantee the absolute security of the information transmitted to the Site. You agree that you transmit your Data at your own risk.
We can not be held responsible for any breach of the privacy settings or security measures in place on our Site.
As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep secret the password that allows you to access your user account.
Do not disclose it to third parties. Also, be careful when you disclose information in the public sections of the Site, which can be viewed by any user of the Site.

7. WHAT ARE YOUR RIGHTS?
You can choose how the Data you transmit to us is used:
You can browse our Site without providing Data. In this case, you will not be able to use certain features of the Site and, in particular, make purchases (if you are a simple user) and / or downloads of Connectors on the Site.
You may refuse to provide your bank details or PayPal and / or your postal address. In this case, you will not be able to make a purchase.
You can decide to no longer receive the Newsletter and our personalized offers: you just need to log in to your user account on the Site or click on the link in the email sent to you.
You may decide to no longer receive personalized commercial offers sent to you by our Partners. It will be enough for you then to oppose this prospection by all the means made available by these last ones.
When you leave a review on the product page you purchased, you have the option to use a nickname,
You may decide not to provide your email address to the SAV. Please note that you will not be able to get an answer from KAY ORCHID FLASK FACTORY
In any case, you can access your user account at any time to view or update your Data and unsubscribe to our Newsletter.
In accordance with the provisions of the applicable regulations on the protection of personal data, in particular the European Data Protection Regulation 2016/679 (the "RGPD"), you have a right of access and a right of rectification on your Data.
You also have the right to set guidelines on the fate of your Data in the event of death.
In addition, subject to the conditions provided for by these regulations for the exercise of these rights, you benefit from:
A right to erase your Data;
A right to limit the processing of your Data;
Right to oppose the processing of your Data for legitimate reasons, in accordance with Article 21 of the RGPD;
A right to portability on the Data you have provided (for automated processing based on consent or performance of a contract);
The right to withdraw consent, when it has been requested.
When the processing of your Data is done on the basis of your consent, you may withdraw it at any time.
You acknowledge, however, that the treatments performed prior to the revocation of your consent remain perfectly valid.
You also have a right of objection without cause that KAY ORCHID FLASK FACTORY proceeds to a profiling on the basis of your Data as part of the sending of contents or communications for purposes of commercial prospection.
However, pursuant to section 12.6 of the GDPR, for the exercise of these rights, KAY ORCHID FLASK FACTORY, as controller, reserves the right to ask you to prove your identity. We inform you that the data to justify your identity will be deleted once we have responded to your request.
You can exercise these rights by sending an email in English or French to: KORCHIDFLASKFACTORY @ GMAIL, COM
or at the following address:
DEPAGNIAT CAMILLE - PHYTORCHID
14 STREET LIBERATION - 93330 NEUILLY SUR MARNE
We have a period of one month to respond to any request relating to the exercise of your rights. This period may be extended by two months because of the complexity or the large number of requests.
8. Does KAY ORCHID FLASK FACTORY TRANSFER MY DATA OUTSIDE THE EUROPEAN UNION?
Data collected as part of the use of the Site is hosted by ISAS OVH - https://www.ovh.com/
2 Kellermann Street
BP 80157
59100 Roubaix
 
whose servers are located on the territory of FRANCE

By using the Site, you agree that your Data will be transferred to these servers.

 

Update : 23/10/20